FAQ

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Need Help?

If you have an issue or question that requires immediate assistance, please drop us an email and we will get back to you within 24 hours!

Orders

We securely accept all major credit cards and PayPal.

No, accounts are totally optional.
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Shipping & Returns

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your WEIKAI SHOP account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
Return the new, unopened items to us within 7 days of delivery. Simply contact our support team if you have any questions regarding your return.

Products

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us and we’ll provide answers.
Still have questions? CONTACT US